21 - 23 November, 2017 | Auckland New Zealand

Conference Day Two: Wednesday, 22nd November 2017

8:30 am - 9:00 am Coffee and Registration

9:00 am - 9:40 am KEYNOTE: Christchurch International Airport’s Use of A ‘People Strategy’ to Drive Productivity and Engagement

Caroline Harvie–Teare - General Manager, People, Culture and Safety, Christchurch Airport
Christchurch International Airport is in the midst of fortifying their people strategy. Internally they are looking into aligning people, systems, strategy, customers and culture. As a result they are looking into products that fuel this and exploring on-boarding, reporting, technology infrastructure and well-being strategies to ensure they can deliver a holistic approach to the strategic roll-out.

In this session, Caroline will explore:
  • Developing and embedding the culture and engagement framework for the business
  • Achieving a collaborative approach to understanding and driving engagement
  • Re-framing and renewing their approach to performance management and personal development
  • Creating an aspiring leaders programme to support their emerging leaders and develop their talent from within

Caroline Harvie–Teare

General Manager, People, Culture and Safety
Christchurch Airport

9:40 am - 10:20 am CASE STUDY: ‘One Fonterra’: How An Organisation Unified Space and Culture For 22,000 Employees Across the Globe

Anita Potgieter - Manager of Global Facilities and Workplace Strategy, Fonterra
Over a year and a half ago, Fonterra’s vision was to bring several Auckland offices (with 4500 people!) into one purpose built building embarking on a new way of working under the banner 'One Fonterra'. Before they ever drew one line on paper, they asked themselves a lot of hard questions. What does property need to look like?
What about technology? What about behaviors? What does time and place mean for us? What does ‘paper independence’ mean for us? Now, Fonterra is in the midst of doing their post occupancy results to gather data to inform decisions for new buildings and strategy.

In this session, Anita will explore:
  • Ensuring a standardized workplace offering that feels like home for employees across Australia, New Zealand, Singapore and USA
  • Creating a space that facilitates and inspires leadership, trust and mobility to maximize performance
  • Lessons learnt from their activity base working (ABW) journey and their predictions for the workplace of the future

Anita Potgieter

Manager of Global Facilities and Workplace Strategy

10:20 am - 10:50 am Thought leadership session - Unispace

10:50 am - 11:20 am Morning Tea

11:20 am - 12:00 pm SKYPE SESSION: International Keynote Presentation: The Nexus between Blended Learning and Learning Environments: Harnessing Technology to Develop Pedagogies and Spaces for the Future

Professor Bob Fox - PVC (Education) Portfolio, University of New South Wales, Australia
The University of New South Wales (UNSW) 2025 strategy supports new learning designs to facilitate better learning experiences for students. This includes (re)developing many large first year courses using more open, flexible and blended learning methods.

This in turn has led to a re-examination of the learning spaces. The presentation explores case studies of different pedagogies and learning spaces and how new digital technologies and applications have provided quality agile environments to suit the ongoing and changing needs to different student cohorts.

  • Significance of active student engagement in designing new spaces and new blended learning offerings
  • Use of learning analytics to improve space design and pedagogies
  • Retro-fitting existing spaces to address changing student needs
  • Blended, flipped and online learning and their impact on desired learning spaces, facilities and services provided on and off campus
  • Engaging students beyond geographical constraints

Professor Bob Fox

PVC (Education) Portfolio
University of New South Wales, Australia

12:00 pm - 12:40 pm CASE STUDY: Driving the Digital Workplace to Accommodate the Flexible Workplace of the Future

36% of New Zealand employers are advocating flexible work and reduced hours whilst 15% are allowing for work from anywhere initiatives. With the rise of technology, it is evident that there is greater ability for the workplace to be more mobile. In today’s economy, an organisation that allows for flexible/work from anywhere features is one that in turn will attract and retain better talent. Mary’s team facilitates a change in the way that ANZ utilizes technology enabled work practices and behaviors. They highlight and address capability gaps for their existing workplace technology, prove out and demonstrate new technology and opportunities while developing use cases where no capability exists.

  • Digital workplace as a facilitator to providing staff with tools to do their work and collaborate with colleagues free from any physical constraints
  • Challenges with culture and technology, and changing mindsets
  • Work with rest of organisation and state of mind from inside out rather than rigid change management processes

12:40 pm - 1:40 pm Lunch Break

1:40 pm - 2:10 pm HOT SEATS: Inland Revenue’s Workplace Journey: ‘Better Buildings with Less Building Footprints’

Hayley Carthy - Information, Intelligence and Communication, Inland Revenue
Inland Revenue started looking into their workplace transformation journey last year, though this was put on hold by the Christchurch Earthquake which damaged their offices. This property challenge forced them to start developing a culture of flexibility and agility in response. Now the journey is starting up again with a focus on technology, mobility and designing for the future.

In this session, Hayley will look into:
  • How will they engage people to work at Inland Revenue
  • Looking into new builds and reducing the amount but focusing on quality
  • Technology as an enabler for performance
  • Tailoring workspaces to each function and unique work setting
  • Exploring the benefits of co-design through surveys and observation studies

Hayley Carthy

Information, Intelligence and Communication
Inland Revenue

2:10 pm - 2:50 pm PANEL DISCUSSION: Do’s And Don’ts – Utilising Workplace Design As An Enabler Rather Than A One -Stop Solution For Employee Experience Improvement

Lauren Trethowan - Head of Enterprise Culture, Talent, Australia Post
While conscious workplace design has proved its potential and benefits to the market, implementing the strategy within the organization must be approached cautiously. With a new workplace or reinvigorated culture, attention must be paid to change, tailoring the change to your workforce and stakeholder buyin.

This panel discussion will take you through the experiences and learnings of experts, from both property and people perspectives, to shed light on the best practices and common pitfalls associated with design within an organization.

  • Agile, activity based working vs. traditional working styles
  • The move to cultivating mobility and flexible work vs. creating community and strengthening collaboration within the workplace
  • What are some practical examples of strategies for enhancing collaboration across HR, facilities and IT as opposed to working as your own part of the agenda?
  • How has your organisation driven culture and change?

Lauren Trethowan

Head of Enterprise Culture, Talent
Australia Post

2:50 pm - 3:20 pm Afternoon Tea

3:20 pm - 4:00 pm CASE STUDY: Accelerating Workplace Strategy and Transformation In Reaction to Natural Disasters

Justine Hastings - Head of Workplace Experience and Property, Kiwibank

Justine Hastings

Head of Workplace Experience and Property

4:00 pm - 4:00 pm Conference Closing – Remarks from the Conference Chairperson